In which we meet a new character, who calls our protagonist for his service visit on Wednesday afternoon and while asking if anyone can meet him at the house, finds and reads out loud the notation on the call sheet, "Can't meet in afternoon," and tells our protagonist that he will cancel the call and note it down for Thursday.
And in which we will meet a fourth character, Third Technician on Phone, who is called Thursday afternoon to see if there is a problem with the service visit since none has been made during the entire day that the protagonist has stayed home and the end of the business day is approaching, and who says, "The call slip says Friday and it needs to be in the morning, is that right?" and who also says "I'm very sorry, sir" many times, as though it is an incantation that will somehow erase the substandard and indifferent service Cable One has provided.
And who, it should be noted, greets the protagonist's question, "Can you give me a single reason why I shouldn't be a customer of another company right now?" with silence.